Privacy Policy
At Comfeva Footwear, your privacy is important to us. This Privacy Policy explains how Comfeva LTD collects, uses, stores and protects your personal information when you visit our website or purchase our products.
What Personal Information Do We Collect?
We may collect the following information:
- Your name, email address, telephone number and delivery/billing address
- Payment information (payments are securely processed by trusted payment providers—we never store your full card details)
- Order history and delivery information
- Device information, IP address, browser type and cookies
- Information you provide when contacting customer support or subscribing to our newsletter
How Do We Collect Your Information?
We collect personal information when you:
- Place an order on our website
- Create an account
- Subscribe to our email newsletter
- Contact our customer support team
- Browse our website using cookies and similar technologies
How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Process payments securely
- Send order confirmations and delivery updates
- Provide customer support
- Manage returns, exchanges and refunds
- Improve our website, products and services
- Prevent fraud and maintain website security
- Send promotional emails and offers (only with your consent)
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on one or more of the following legal grounds:
- Performance of a contract (to fulfil your order)
- Compliance with legal obligations
- Legitimate business interests
- Your consent (for marketing communications and cookies)
Sharing Your Information
We only share your personal information where necessary with trusted third parties, including:
- Secure payment providers
- Courier and delivery companies
- Website hosting and technology providers
- Professional advisers where required
- Government authorities when legally required
We never sell or rent your personal information to third parties.
Cookies
Our website uses cookies to improve your browsing experience, analyse website traffic and personalise content. You can manage or disable cookies through your browser settings at any time.
Your Rights
Under the UK GDPR and the Data Protection Act 2018, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Restrict or object to processing
- Withdraw consent for marketing at any time
- Request a copy of your data (data portability)
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us using the details below.
Data Security
We use industry-standard security measures, including encrypted connections and secure payment processing, to protect your personal information against unauthorised access, loss or misuse.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with our legal obligations, including accounting and tax requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Store Name:Comfeva Footwear
Company Name:Comfeva LTD
E-mail:support@comfeva-footwear.com
Address:42 Rowan Meadow, Bristol, BS5 9QX, United Kingdom
Service Hours:Monday - Friday, 9:00 AM to 9:00 PM.
