Terms and Conditions
These Terms & Conditions ("Terms") govern your use of the Comfeva Footwear website and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms.
1. Company Information
This website is operated by:
Store Name: Comfeva Footwear
Company Name: Comfeva LTD
E-mail: support@comfeva-footwear.com
Address: 42 Rowan Meadow, Bristol, BS5 9QX, United Kingdom
Service Hours: Monday - Friday, 9:00 AM to 9:00 PM.
2. Definitions
Company – Comfeva LTD, trading as Comfeva Footwear.
Customer – Any individual purchasing products for personal, non-commercial use.
Products – Goods offered for sale through our website.
3. Orders & Acceptance
When you place an order, you are making an offer to purchase our products. A contract is formed only once we have accepted your order and sent an order confirmation by email.
We reserve the right to decline or cancel any order due to:
- Incorrect pricing or product information
- Payment issues
- Suspected fraud
- Stock availability
- Incorrect customer information
4. Prices & Payment
All prices displayed on our website are in British Pounds (£ GBP) and include VAT We accept the payment methods listed on our website. They will be displayed separately at checkout before you finalise your order.
5. Delivery
Orders are delivered to the shipping address provided during checkout. Estimated delivery times are available on our Shipping Information page and may vary depending on your location. If unexpected delays occur, we will notify you as soon as possible.
6. Returns & Refunds
We offer a 45-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, you may return it within 45 days of delivery, subject to our Returns Policy. This does not affect your statutory rights under UK consumer law.
7. Consumer Rights
Nothing in these Terms limits or excludes your rights under the:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
- Consumer Protection from Unfair Trading Regulations 2008
- Other applicable UK consumer protection legislation
If a product is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund in accordance with UK law.
8. Product Information
We make every effort to ensure product descriptions, colours and images are accurate. However, slight variations in colour or appearance may occur due to screen settings and manufacturing processes.
9. Intellectual Property
All website content, including text, images, logos, graphics, product descriptions and design, is the property of Comfeva Footwear or its licensors. You may not reproduce, copy, distribute or use any material without our prior written permission.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). By using our website, you consent to the collection and processing of your information as described in our Privacy Policy.
11. Limitation of Liability
To the fullest extent permitted by law, Comfeva LTD shall not be liable for any indirect, incidental or consequential loss arising from the use of our website or products. Nothing in these Terms excludes liability where such exclusion is prohibited under UK law.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We reserve the right to amend these Terms & Conditions at any time. Any updates will be published on this page, and the version in force at the time of your order will apply to that purchase.
